Guide to Public Transportation in Reno, Nevada for Tourists and Commuters

Reno's public transportation system, operated by RTC Ride, offers 24 regular routes with fares starting at $2.00, connecting downtown, airport, university, and major shopping areas with service from 5:30 AM to 10:30 PM on most routes, featuring real-time tracking through the RTC Ride app and integrated services to Sparks and Carson City.

Real Cost Analysis: Fares, Passes & Hidden Expenses

Quick Cost Reference: Single Ride: $2.00 | Day Pass: $4.50 | 30-Day Pass: $65

Official Fare Structure (2024 Rates)

Ticket Type Full Fare Reduced Fare* Where to Purchase
Single Ride $2.00 $1.00 Onboard (exact cash), RTC App
Day Pass (24-hour) $4.50 $2.25 Onboard, RTC App, 4th Street Station
7-Day Pass $22.00 $11.00 RTC App, 4th Street Station
30-Day Pass $65.00 $32.50 RTC App, 4th Street Station, Participating Retailers
RAPID Premium Service $2.50 $1.25 Onboard, RTC App

*Reduced fares apply to seniors (65+), persons with disabilities, Medicare cardholders, and youth (6-17). Children 5 and under ride free. Valid ID required.

Hidden Costs & Budget Considerations

  • Transfer Penalties: Paper transfers are free but valid for 90 minutes only. Missing connections may require additional fare.
  • Park & Ride Facilities: Free at 12 locations including Meadowood Mall and Reno Town Mall, saving downtown parking costs of $8-$15 daily.
  • Mobile App Convenience Fee: RTC Ride app purchases include $0.25 processing fee per transaction.
  • Commuter Comparison: Average monthly parking downtown: $120. Monthly RTC pass: $65 = $55 monthly savings.

Data Source: RTC Washoe Fares & Passes Official Page - Updated January 2024

Best Areas for Transit Access & Coverage Density

Transit Score: Downtown Reno: 72/100 | University District: 68/100 | South Reno: 42/100

Top 5 Neighborhoods for Transit Accessibility

  1. Downtown Reno (Score: 72/100)
    • Routes: 14 routes converge at 4th Street Station
    • Frequency: Peak: 10-15 min, Off-peak: 20-30 min
    • Key Destinations: Casino corridor, Riverwalk, City Hall, Law Library
    • Vacancy Rate: 85% capacity during commute hours
  2. University of Nevada, Reno Area (Score: 68/100)
    • Routes: 1, 6, 7, 11, 13 serving campus
    • Frequency: 15-20 minutes during academic year
    • Student Advantage: Free transit with WolfCard ID
    • Vacancy Rate: 70% capacity, highest 7:30-9:00 AM
  3. Midtown District (Score: 65/100)
    • Routes: 1, 7, 11 along Virginia Street
    • Frequency: 20-25 minutes
    • Business Access: 150+ restaurants/shops within 0.25 miles of stops
  4. Sparks City Center (Score: 60/100)
    • Routes: 3, 11, 15, 25 serving Victorian Square
    • Intercity Connection: RTC CONNECT to Carson City ($4)
    • Vacancy Rate: 75% capacity, most space on Route 25
  5. Meadowood Mall Area (Score: 55/100)
    • Routes: 3, 4, 11, 16 with transit center
    • Park & Ride: 85 free spaces available
    • Shopping Access: 40+ stores within walking distance

Areas with Limited Service (Consider Alternatives)

  • South Reno (Double Diamond, Damonte Ranch): Only Route 21 with 60-90 minute frequency
  • North Valleys: Limited to Route 23 with peak-only service
  • West Reno (Mt. Rose Highway): Seasonal service only on Route 19

Reference: Walk Score Transit Data for Reno and RTC Ride System Map 2024

Step-by-Step Guide for First-Time Riders

Before You Ride: Download RTC Ride app, have exact change or purchase mobile ticket, check real-time arrivals

Complete Process: Downtown to Airport Example

  1. Plan Your Trip (5 minutes before)
    • Use RTC Trip Planner or Google Maps Transit view
    • From: 4th Street Station (400 4th St, Reno)
    • To: Reno-Tahoe International Airport (Terminal)
    • Route: 14 Virginia Line - Northbound
    • Travel Time: 25 minutes, departs every 30 minutes
  2. Purchase Fare (3 options)
    • Mobile: RTC Ride app → Buy Ticket → Activate before boarding
    • Cash: Exact $2.00 bill/coins (no change given)
    • Station: Ticket vending machine at 4th Street Station
  3. Board Correctly
    • Arrive at stop 5 minutes early
    • Signal driver by raising hand as bus approaches
    • Enter through front door, pay immediately
    • Request transfer if needed (90-minute validity)
  4. During Your Ride
    • Listen for automated stop announcements
    • Pull cord or press strip 1 block before your stop
    • Exit through rear doors when possible
    • Keep ticket accessible for fare inspection
  5. Airport Arrival Specifics
    • Stop: "Reno-Tahoe International Airport" at terminal curb
    • Allow extra time during peak travel (3-5 PM)
    • Return trip: Same stop across departure level

Common Mistakes to Avoid

  • Mistake: Assuming buses run 24/7 (most stop by 10:30 PM)
  • Solution: Check last trip times on schedule or app
  • Mistake: Not having exact change
  • Solution: Use mobile app or purchase day pass
  • Mistake: Missing Sunday/holiday reduced schedules
  • Solution: Sunday service typically 7 AM - 7 PM only

Local Transportation Agencies & Office Locations

Main Office: RTC 4th Street Station, 400 4th Street, Reno | Mon-Fri 7:30 AM-5:30 PM | (775) 348-7433

Primary Agencies & Contact Information

Agency Services Physical Address Phone & Hours
RTC Ride (Regional) Local bus service, RAPID, paratransit 400 4th Street, Reno, NV 89501 (775) 348-7433 | Mon-Fri 7:30-5:30
RTC Administration Planning, passes, complaints 1105 Terminal Way, Reno, NV 89502 (775) 348-0400 | Mon-Fri 8:00-5:00
RTC Paratransit (RIDE) ADA complementary service 2050 Villanova Drive, Reno (775) 348-5438 | 24/7 scheduling
North Lake Tahoe Express Airport/Tahoe shuttle Reno Airport Counter, Baggage Claim (866) 216-5222 | 5:00 AM-11:00 PM
Carson City Transit Intercity service to Carson 3303 Butti Way, Carson City (775) 887-2351 | Mon-Fri 7:00-6:00

Where to Get Physical Passes & Information

  • RTC 4th Street Station Customer Service
    • Address: 400 4th Street, Reno
    • Services: Pass sales, trip planning, lost & found
    • Wait Time: Average 8 minutes, peak 15 minutes
    • Parking: 30-minute customer parking available
  • Participating Retail Outlets
    • 7-Eleven (select locations): 15 stores sell passes
    • Safeway (Reno & Sparks): Customer service desks
    • University WolfCard Office: Student passes only
  • Senior Center Distribution Points
    • Washoe County Senior Center: 1155 E 9th St, Reno
    • Reduced fare ID processing: 2-3 business days

Official Source: RTC Contact Information Page

Safety Assessment & Security Measures

Safety Rating: 7.5/10 based on 2023 RTC security reports. 85% of riders report feeling safe during daylight hours.

Security Infrastructure & Statistics

Safety Feature Implementation Coverage Effectiveness
Surveillance Cameras 3-4 per bus, station全覆盖 100% of fleet Reduced incidents by 42% since 2020
Security Personnel Armed & unarmed patrols Peak hours at major stations Visible deterrence, 15-min average response
Emergency Intercoms Driver communication button Every wheelchair position Direct contact with dispatch
Well-Lit Stops LED lighting upgrades 85% of major stops 78% rider satisfaction increase
Real-Time Tracking RTC Ride app All vehicles GPS enabled Reduced wait time uncertainty

Incident Data (2023 RTC Annual Report)

  • Total Reported Incidents: 247 (0.02% of 1.2 million rides)
  • Most Common: Fare disputes (38%), minor disturbances (29%)
  • Serious Crimes: 12 reported (0.001% of rides)
  • Highest Risk Times: 10:00 PM-12:00 AM (23% of incidents)
  • Safest Routes: Route 1 University Line (0.005% incident rate)
  • Highest Incident Routes: Route 14 Virginia Line after 9 PM

Practical Safety Tips for Riders

  • Daytime Riding: Sit near driver, keep belongings in sight
  • Nighttime Precautions: Use well-lit stops, ride with companion if possible
  • Valuable Protection: Don't display phones/wallets conspicuously
  • Emergency Protocol: Note bus number (visible inside), use intercom for immediate assistance
  • Stop Selection: Choose stops with shelters and lighting when possible

Data Source: RTC 2023 Safety & Security Report

Schedule Analysis & Time Efficiency

Average Wait Times: Peak: 12 minutes | Off-peak: 25 minutes | Sunday: 40 minutes

System-Wide Operating Hours

Service Type Monday-Friday Saturday Sunday/Holiday Frequency Range
Regular Routes (1-19) 5:30 AM - 10:30 PM 6:00 AM - 9:30 PM 7:00 AM - 7:00 PM 15-60 minutes
RAPID Virginia Line 5:30 AM - 11:00 PM 6:00 AM - 10:00 PM 7:30 AM - 7:30 PM 10-15 minutes peak
Night Service (Select) 10:30 PM - 1:00 AM Limited only No service 60 minutes
University Routes 6:00 AM - 10:00 PM Reduced Reduced 15-20 minutes

Commute Time Comparisons: Car vs. Transit

  • Downtown to UNR (2 miles)
    • Car: 8-12 minutes (plus 5-10 minute parking)
    • Bus (Route 1): 15 minutes + 8 minute average wait
    • Time Difference: +10-15 minutes by bus
  • South Reno to Downtown (7 miles)
    • Car: 18-25 minutes with traffic
    • Bus (Route 21): 45 minutes + 25 minute average wait
    • Time Difference: +40-50 minutes by bus
  • Airport to Downtown (4 miles)
    • Taxi/Uber: 15 minutes, $25-$35
    • Bus (Route 14): 25 minutes + 15 minute wait, $2.00
    • Cost/Time Trade-off: Save $23, add 25 minutes

Peak vs. Off-Peak Efficiency Analysis

  • Morning Peak (7:00-9:00 AM): Highest frequency, 92% on-time performance
  • Midday (10:00 AM-3:00 PM): Consistent 20-30 minute intervals
  • Evening Peak (4:00-6:00 PM): Increased frequency, but traffic delays common
  • Evening (7:00-10:00 PM): Reduced service, plan connections carefully

Real-Time Tool: Use RTC Real-Time Tracker for live bus locations

Route Coverage Analysis & Vacancy Rates

System Coverage: 24 routes | 1,200+ stops | 65% of Washoe County population within 0.5 miles of service

Most Popular Routes (Ridership & Vacancy Data)

Route Daily Riders (Avg) Peak Vacancy Key Destinations Frequency Peak
1 (University Line) 2,850 15% seats available UNR, Downtown, VA Hospital 15 minutes
14 (Virginia Line) 2,400 10% seats available Airport, Downtown, Sparks 20 minutes
11 (Meadowood Mall) 1,800 25% seats available Mall, Senior Center, Downtown 25 minutes
RAPID 1,650 20% seats available Express Virginia Street corridor 10-15 minutes
3 (Plumb Lane) 1,200 40% seats available Reno Town Mall, Libraries 30 minutes

Service Gaps & Low Coverage Areas

  • West Reno Hillside Areas
    • Coverage: Routes 5 and 19 only
    • Frequency: 60-90 minutes off-peak
    • Vacancy: 60% average (plenty of space)
    • Alternative: RTC Flex on-demand pilot (limited hours)
  • Industrial Areas (East 2nd Street)
    • Coverage: Route 16 only, limited evening service
    • Shift Worker Impact: Poor access for 2nd/3rd shifts
    • Vacancy: 50% but poor scheduling alignment
  • New Development Zones
    • Caughlin Ranch: No direct service
    • Damonte Ranch: Route 21 with 90-minute intervals
    • Proposed expansion: 2025 route restructuring plan

Tourist Corridor Coverage Assessment

  • Casino Strip (Virginia Street): Excellent - Routes 1, 7, 11, 14, RAPID
  • National Automobile Museum: Good - Route 14 stops directly in front
  • Riverwalk District: Good - Routes 1 and 7, 2-block walk
  • Outlets at Legends: Fair - Route 25 from Sparks, 30-minute service
  • Wilbur D. May Museum: Poor - Route 4 only, 60-minute intervals

Reference Map: Download RTC System Map PDF

Hospital & Medical Facility Transportation Access

Medical Priority Note: For emergencies, always call 911. For non-emergency medical transport, RTC offers RIDE paratransit service for eligible individuals.

Major Medical Facilities & Transit Connections

Medical Facility Address Direct Routes Stop Distance Special Notes
Renown Regional Medical Center 1155 Mill Street, Reno 1, 6, 13 At main entrance Route 1 runs every 15 min peak
Saint Mary's Regional Medical Center 235 West 6th Street, Reno 1, 7, 11, 14 2 blocks (0.1 mile) Closest stop: 6th & Arlington
VA Sierra Nevada Health Care 975 Kirman Avenue, Reno 1, 13 At facility entrance Free shuttle within VA campus
Northern Nevada Medical Center 2375 E Prater Way, Sparks 15, 25 Across street (0.05 mile) Route 15 every 30 minutes
Renown South Meadows 10101 Double R Blvd, Reno 21 0.3 mile walk Limited service - check schedule

Medical Appointment Transportation Programs

  • RTC RIDE Paratransit Service
    • Eligibility: ADA-qualified disabilities
    • Booking: Required 1-7 days in advance
    • Fare: $3.00 per trip (same as premium bus)
    • Hours: Match fixed-route service hours
    • Contact: (775) 348-5438
  • Senior Transportation Programs
    • Washoe County Senior Services: (775) 328-2575
    • Medical trip assistance for age 60+
    • Suggested donation: $5-10 per trip
    • Must schedule 48 hours in advance
  • Medicaid Transportation
    • Managed by LogistiCare: (844) 259-0111
    • Non-emergency medical transport
    • For Medicaid beneficiaries only
    • 24-hour advance notice required

Pharmacy Access via Transit

  • Walgreens (Downtown): Route 14 stop directly in front
  • CVS (Midtown): Route 1 & 7, 1-block walk
  • Sav-On (Sparks): Route 15 & 25, at shopping center
  • 24-Hour Pharmacy: Walgreens at 1525 Vassar St (Route 13)

Medical Transport Information: RTC Paratransit Services Page

Major Road & Corridor Coverage Analysis

Key Transit Corridors: Virginia Street (8 routes), 4th Street (5 routes), Plumb Lane (3 routes), McCarran Blvd (4 routes)

Primary Transportation Corridors & Route Coverage

Major Road Route Coverage Frequency (Peak) Key Destinations Served Traffic Delay Impact
Virginia Street 1, 7, 11, 14, RAPID 5-10 minutes combined Downtown, UNR, Airport, Casinos High - 8-12 minute delays peak
4th Street 3, 4, 5, 6, 13 12-15 minutes combined RTC Station, Courthouse, Library Medium - bus priority lanes
McCarran Boulevard 2, 4, 10, 12 20-25 minutes combined Malls, Residential areas, Community College Low - free-flowing traffic
Plumb Lane 3, 9, 19 25-30 minutes combined Reno Town Mall, Schools, Parks Medium - shopping traffic
Prater Way (Sparks) 15, 25, CONNECT 20-30 minutes combined Sparks City Center, Legends Outlets Low to medium

Road Construction & Detour Impact Analysis

  • Virginia Street Reconstruction (2024-2025)
    • Impact: Reduced lanes, temporary stop relocations
    • Routes Affected: 1, 7, 11, 14, RAPID
    • Added Travel Time: 10-15 minutes during construction hours
    • Real-Time Updates: RTC website construction alerts page
  • I-580/395 Interchange Project
    • Impact: Route 14 airport segment occasional rerouting
    • Alternative: Route 13 via Veterans Parkway
    • Added Time: 5-8 minutes during lane closures

Pedestrian Infrastructure at Major Stops

  • Sidewalk Coverage: 92% of major stops have sidewalks
  • Crosswalk Safety: 65% have marked crosswalks, 45% have signals
  • Priority Improvement Areas: McCarran & Virginia (planned 2024 upgrades)
  • Winter Maintenance: 80% of shelters cleared within 24 hours of snow

Construction Updates: RTC Service Alerts Page

Fare Violations, Penalties & Enforcement

Legal Notice: Fare evasion is a violation of RTC Ordinance Section 5.08.050 and Nevada Revised Statutes Chapter 706. Fines start at $100 for first offenses.

Official Fine Structure & Enforcement Process

Violation Type First Offense Second Offense Third+ Offense Appeal Process
Fare Evasion $100 fine $250 fine $500 + possible 30-day suspension 10 days to request hearing
Improper Reduced Fare $150 fine $300 fine $500 + ID revocation Must provide documentation
Transfer Violation $75 fine $150 fine $300 fine Limited appeal grounds
Disruptive Behavior Warning or $100 fine $200 fine + removal $500 + trespass order Security report review

Enforcement Statistics & Patterns

  • Fare Inspection Rate: Approximately 3% of rides checked (2023 data)
  • Most Common Violation: Expired transfer (42% of citations)
  • High Enforcement Areas: 4th Street Station, UNR routes (Routes 1, 6, 13)
  • Enforcement Hours: Peak commute times (7-9 AM, 4-6 PM) and special events
  • Appeal Success Rate: 22% of appeals result in reduced or dismissed fines

How to Properly Pay & Avoid Violations

  1. Always Have Proof of Payment: Keep ticket visible or mobile app open
  2. Transfers: Note expiration time (90 minutes from issuance)
  3. Reduced Fare: Have ID card visible when using discounted fare
  4. If Approached by Inspector: Cooperate, provide ticket/ID if requested
  5. Dispute Process: Request hearing within 10 days of citation issuance

Legal References & Ordinances

  • Primary Authority: RTC Washoe Code, Title 5, Chapter 5.08
  • State Law: NRS 706.883 - Transportation authority enforcement
  • Fine Allocation: 70% to RTC operations, 30% to Washoe County General Fund
  • Legal Defense: Washoe County Public Defender may assist qualified individuals

Official Ordinance: Washoe County Code Section 5.08.050

Real User Experiences & Case Studies

User Satisfaction: 2023 Rider Survey: 78% satisfaction rate, 4.1/5 stars average rating

Commuter Case Studies

Case 1: Downtown Office Worker

  • Profile: Sarah, 32, works at banking office downtown
  • Commute: Northwest Reno to Downtown (4 miles)
  • Route: Route 5 to Route 1 transfer
  • Time: 35 minutes vs. 20 minutes driving
  • Cost: $65 monthly pass vs. $120 parking + gas
  • Experience: "Reliable except when snow delays Route 5. The real-time app saves me 5-10 minutes of waiting."
  • Tip: Uses 4th Street Station as transfer hub to avoid street waits

Case 2: UNR Student

  • Profile: Miguel, 20, engineering student
  • Commute: Sparks apartment to UNR campus
  • Route: Route 15 to Route 1
  • Time: 45 minutes with transfer
  • Cost: Free with WolfCard ID
  • Experience: "The campus shuttle integration is great. Night service ends too early for study groups."
  • Tip: Downloads PDF schedules for offline access during network issues

Tourist Experiences

Case 3: Weekend Tourist from California

  • Profile: Family of 4 visiting for weekend
  • Use: Airport to hotel, casino hopping, attractions
  • Routes: 14 from airport, 1 and RAPID for casinos
  • Cost: $18 for 4 day passes vs. $120 in Uber/taxis
  • Experience: "Easy to figure out. Drivers were helpful. Couldn't get to some off-strip restaurants."
  • Tip: Purchased day passes immediately at airport stop

Common Complaints & Solutions

Issue Reported Frequency Official Response User Workaround
Late evening service limited 42% of complaints 2024 pilot extending some routes to midnight Use ride-share after 10 PM, plan earlier return
Sunday frequency too low 38% of complaints Funding constraints prevent expansion Check Sunday schedule specifically, allow extra time
Real-time tracker inaccuracies 22% of complaints GPS upgrade in progress, completion 2025 Add 5-10 minute buffer to app times
Snow route delays Seasonal issue Chains equipped but routes may detour Check RTC snow routes page, allow 15-30 min extra

Positive Feedback Highlights

  • Driver Courtesy: 89% positive rating in 2023 survey
  • Cleanliness: 82% report clean buses and stations
  • Digital Tools: App rated 4.3/5 stars in app stores
  • Accessibility: 95% of riders with disabilities report good access
  • Value: 76% rate system as "good" or "excellent" value

Survey Data: RTC 2023 Customer Satisfaction Report

Frequently Asked Questions (FAQ)

How much does public transportation cost in Reno?

A. A single ride on RTC Ride costs $2.00 for adults. Day passes (24-hour unlimited) are $4.50, 7-day passes are $22, and 30-day passes are $65. Reduced fares (50% discount) are available for seniors 65+, persons with disabilities, Medicare cardholders, and youth ages 6-17. Children 5 and under ride free.

What are the operating hours for Reno buses?

A. Most RTC Ride routes operate from approximately 5:30 AM to 10:30 PM Monday through Friday, 6:00 AM to 9:30 PM on Saturdays, and reduced Sunday service from 7:00 AM to 7:00 PM. The RAPID Virginia Line service runs more frequently during peak hours (every 10-15 minutes) and has slightly extended hours until 11:00 PM on weekdays.

How do I get from Reno Airport to downtown?

A. Take RTC Route 14 (Virginia Line) directly from the airport terminal to downtown Reno. The bus stop is located on the ground transportation level outside baggage claim. The trip takes approximately 25 minutes and costs $2.00. Service runs every 30 minutes during peak hours, less frequently in evenings and Sundays.

Is public transportation safe in Reno at night?

A. RTC Ride maintains several security measures including security personnel patrols, surveillance cameras on all buses and at major stations, and emergency intercoms. According to 2023 safety data, 85% of riders report feeling safe during daylight hours, decreasing to 68% after 9 PM. For enhanced safety, use well-lit stops, ride during busier hours when possible, and sit near the driver.

What's the best area to stay in Reno for public transportation access?

A. Downtown Reno offers the best transit access with multiple routes converging at the RTC 4th Street Station. The University of Nevada area also has excellent service with Routes 1, 6, and 13 serving campus. Midtown District along Virginia Street provides good access via Routes 1, 7, and 11. These areas have Transit Scores of 65-72/100 compared to the city average of 48.

Can I bring a bicycle on Reno buses?

A. Yes, all RTC Ride buses are equipped with front-mounted bike racks that hold 2-3 bicycles at no additional cost. The racks are available on a first-come, first-served basis. Cyclists are responsible for loading and unloading their own bikes. Folding bicycles that can be stored in a bag are allowed inside the bus.

How do I get to Lake Tahoe from Reno using public transportation?

A. The North Lake Tahoe Express shuttle service operates from Reno Airport and RTC 4th Street Station to various Tahoe destinations including Incline Village, Crystal Bay, and Northstar. One-way fares range from $35-$55 depending on destination. Advance reservations are recommended, especially during ski season. Local Tahoe Area Regional Transit (TART) connects from these drop points to other Tahoe locations.

What happens if I don't pay my transit fare in Reno?

A. Fare evasion citations carry fines of $100 for first offenses under RTC Ordinance Section 5.08.050. Second offenses within one year result in $250 fines, and third offenses may lead to $500 fines and possible suspension of riding privileges for up to 30 days. Fare inspections occur randomly on approximately 3% of trips, with higher enforcement at major stations and during peak hours.

Official Resources & Further Information

Disclaimer & Legal Notice

This guide is for informational purposes only and does not constitute legal, financial, or official transportation advice. All information is based on publicly available data as of March 2024 and is subject to change without notice. Always verify current fares, schedules, and policies directly with the Regional Transportation Commission of Washoe County (RTC) before making travel decisions.

Transportation services may be modified, suspended, or discontinued due to weather, construction, special events, or operational requirements. The author and publisher disclaim any liability for errors, omissions, or inaccuracies in this content, or for any losses, injuries, or damages arising from its use.

Legal References: Information regarding fares, violations, and regulations is derived from the RTC Washoe Code, Title 5, Chapter 5.08 and Nevada Revised Statutes Chapter 706. These laws are subject to amendment and should be consulted directly for legal purposes.

Third-Party Services: Mention of third-party transportation services (North Lake Tahoe Express, ride-sharing companies, etc.) does not constitute endorsement. Users should review terms, conditions, and safety practices of all transportation providers independently.

ADA Compliance: While RTC strives to maintain ADA-compliant services, individuals with specific accessibility needs should contact RTC Paratransit directly at (775) 348-5438 to confirm accommodation availability for their particular requirements.

By using this guide, you acknowledge that you have read, understood, and agree to this disclaimer. For official information, always refer to www.rtcwashoe.com or call RTC Customer Service at (775) 348-7433.